Payment is ALWAYS due at the end of your scheduled services, no deposit necessary.  You can pay anytime from the time you book to the last day you are scheduled for services. Your payment date and type will always be listed in your schedule references when booking. 

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We accept PayPal, Zelle, Venmo, Square, or Mailed Check.

VENMO, ZELLE, AND PAYPAL ARE OUR PREFERRED METHODS FOR PAYMENT, AND WE WILL BE LIMITING PAPER PAYMENTS AS MUCH AS POSSIBLE.

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READING-KOP: If a sitter travels more than 15 miles for any pet sitting service, there is an additional fee of $1.00 for every mile past 15 if a sitter accepts a job.  This will be agreed upon by both the client and the sitter upon booking.  If you wish for a meet and greet, the meet and greet will NOT be free, and you will have to pay a travel fee for the sitter to come prior to services, which is due upon completion of the meeting.  A sitter is assigned outside of travel range due to our availability related to your current request. 

DELCO/PHILLY:  If a sitter travels more than 8 miles for any pet sitting service, there is an additional fee of $1.00 for every mile past 15 if a sitter accepts a job.  This will be agreed upon by both the client and the sitter upon booking.  If you wish for a meet and greet, the meet and greet will NOT be free, and you will have to pay a travel fee for the sitter to come prior to services, which is due upon completion of the meeting. A sitter is assigned outside of travel range due to our availability related to your current request. 

FOR OUR DELCO/PHILLY CLIENTS; since there are only a few sitters for the area, the only services offered for this region are DROP INS, WALKS, OVERNIGHTS, AND HOURLY VISITS.  Select dates may be available for overnights in your home. Of course, boarding, daycare, and grooming are still available if willing to travel to the Pottstown area!  We do also have limited availability and emergency substitute coverage, so please check in with us to ensure we can help and be aware if your assigned sitter has a last minute situation where they can not make an appointment, we may not have substantial back up to get you coverage last minute!

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Cancellation policy states; 

We totally understand that last minute things come up such as changes of plans, the weather, emergencies, and illness.  We try to keep our cancellation policy as flexible as we can to support both you and our sitters’ needs!  Your cancellation dates will always be listed at the bottom of your schedule references that you approve via email. 

Our policy is as follows…

• If you book a service where you are scheduling on a WEEKLY BASIS, you have at least 4 HOURS PRIOR TO THE START OF YOUR DAILY TIME FRAME to cancel.  If you book midday visits on a weekly basis while you are at work, this would apply to you!  For example, if your timeframe with your sitter is between 11-1 pm for a weekly booking, you have until 7 am the day of to cancel the service to avoid paying the full fee for the day.

• If you book services for a vacation or as needed, such as several drop ins if you are out of town for the day, OR services over multiple days for a vacation, YOU HAVE UP UNTIL 3 DAYS PRIOR to cancel or change any of your booking, without any late fees due.  Anything canceled or changed after the stated cancellation date, (that will be listed in your schedule reference when booking), up until the day before services, results in a 20% cancellation fee.  So for example, if you book something starting on the 20th of the month, you have until the 17th to cancel your services OR make any changes to avoid having to pay a 20% fee of what you cancel/change.  Also going off of the above example, if you make a cancellation or change of service on the 18th or 19th, there will be 20% fees on the cancellations or changes you make.

• For vacation or as needed bookings, if you make a cancellation to your schedule after the 2-day grace period and DURING THE TIME YOUR SERVICES ARE OCCURRING, there is a 50% cancellation fee for any cancellations or changes you make to your schedule.  This 50% cancellation fee begins the day before your services begin. For example, if your services have begun on the 20th of the month and are scheduled through the 27th, if you reach out on the 21st and mention you only need services through the 25th and now need to cancel the 26th and 27th, there will be 50% of the total due from the services you had schedule 26th and 27th. 

• For vacation or as needed bookings, if you make a cancellation to your schedule the DAY OF AN APPOINTMENT, you still owe for the scheduled services for that day.  You may fall into this category if you are coming home from a trip earlier than expected, or leaving for a trip later than you originally had thought.  For example, if you have services scheduled from the 20th through the 27th of the month, and on the 27th you have a sitter coming through the evening, but you send an email the morning of the 27th mentioning you are coming home earlier than expected and no longer need the dinner visit, payment is still due for that scheduled appointment in the evening that you no longer need.

• For vacation or as needed bookings, IF YOU BOOK A LAST MINUTE SERVICE THAT IS LESS THAN THREE DAYS UNTIL YOUR NEEDS, your cancellation date will be marked as that same day that you confirm your booking.  You have that same day to confirm your schedule and make any changes that you may need. From your confirmation of booking through the first scheduled appointment, there will be a 20% fee for any changes or cancellations to your schedule.  If a cancellation/change is made to your schedule during your services, there will be a 50% cancellation fee. If you cancel/make a change to your schedule on the same day of your scheduled needs, payment will be due for the day. 

• If you are a new client and are scheduling a meet and greet with your sitter AFTER the posted cancellation date in your schedule reference, if the meet and greet does not go well and your sitter is not a good fit, you can cancel services with no fees. 

• YOU MUST SEND AN EMAIL TO TALSPETSCO@GMAIL.COM TO OFFICIALLY CANCEL YOUR SERVICES.  You may let your personal sitter know, but to officially cancel and avoid fees, we need your word.  The cancellation time will be recorded based upon when we receive the email, NOT when you let your sitter know.