Payment is ALWAYS due at the end of your scheduled services, no deposit necessary, unless you have a service that is over 10 days in length.  You can pay anytime from the time you book to the last day you are scheduled for services. Your payment date and type will always be listed in your schedule references when booking. Tips for your pet sitters are highly suggested and can be added within the total in any of our accepted payment methods! 

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We accept PayPal, Zelle, Venmo, Square, or Mailed Check.

VENMO, ZELLE, AND PAYPAL ARE OUR PREFERRED METHODS FOR PAYMENT, AND WE WILL BE LIMITING PAPER PAYMENTS AS MUCH AS POSSIBLE.

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BERKS/CHESTER/MONTCO/BUCKS: If a sitter travels more than 12 miles for any pet sitting service, there is an additional fee of $1.00 for every mile past 12 if a sitter accepts your job request.  This will be agreed upon by both the client and the sitter upon booking.  If you wish for a meet and greet, the meet and greet will NOT be a free charge, and you will have to pay a travel fee for the sitter to come prior to services, which is due upon completion of the meeting.  A sitter is assigned outside of travel range due to our availability related to your request in the current time. 

DELAWARE COUNTY:  If a sitter travels more than 8 miles for any pet sitting service, there is an additional fee of $1.00 for every mile past 8 if a sitter accepts a job.  This will be agreed upon by both the client and the sitter upon booking.  If you wish for a meet and greet, the meet and greet will NOT be free, and you will have to pay a travel fee for the sitter to come prior to services, which is due upon completion of the meeting. A sitter is assigned outside of travel range due to our availability related to your current request. 

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Cancellation policy states; 

We totally understand that last minute things come up such as changes of plans, the weather, emergencies, and illness.  We try to keep our cancellation policy as flexible as we can to support both you and our sitters’ needs!  Your cancellation dates will always be listed at the bottom of your schedule references that you approve via email. 

Our policy is as follows…

• If you book a service where you are scheduling on a WEEKLY BASIS, you have at least 4 HOURS PRIOR TO THE START OF YOUR DAILY TIME FRAME to cancel.  If you book midday visits on a weekly basis while you are at work, this would apply to you!  For example, if your timeframe with your sitter is between 11-1 pm for a weekly booking, you have until 7 am the day of to cancel the service to avoid paying the full fee for the day.  

• If you book services for a vacation or as needed, such as several drop ins if you are out of town for the day, OR services over multiple days for a vacation, YOU HAVE UP UNTIL 3 DAYS PRIOR to cancel or change any of your booking, without any late fees due.  Anything canceled or changed after the stated cancellation date, (that will be listed in your schedule reference when booking), up until two days before services, results in a 20% cancellation fee.  So for example, if you book something starting on the 20th of the month, you have until the 17th to cancel your services OR make any changes to avoid having to pay a 20% fee of what you cancel/change.  Also going off of the above example, if you make a cancellation or change of service on the 18th, there will be 20% fees on the cancellations or changes you make.

• For vacation or as needed bookings, if you make a cancellation to your schedule after the 2-day grace period and DURING THE TIME YOUR SERVICES ARE OCCURRING, there is a 50% cancellation fee for any cancellations or changes you make to your schedule.  This 50% cancellation fee begins the day before your services begin. For example, if your services have begun on the 20th of the month and are scheduled through the 27th, if you reach out on the 21st and mention you only need services through the 25th and now need to cancel the 26th and 27th, there will be 50% of the total due from the services you had schedule 26th and 27th. Another example is if you reach out for cancellations or changes the day before your services begin, on the 19th, there would be 50% fees. 

• For vacation or as needed bookings, if you make a cancellation to your schedule the DAY OF AN APPOINTMENT, you still owe for the scheduled services for that day.  You may fall into this category if you are coming home from a trip earlier than expected, or leaving for a trip later than you originally had thought.  For example, if you have services scheduled from the 20th through the 27th of the month, and on the 27th you have a sitter coming through the evening, but you send an email the morning of the 27th mentioning you are coming home earlier than expected and no longer need the dinner visit, payment is still due for that scheduled appointment in the evening that you no longer need.

• For vacation or as needed bookings, IF YOU BOOK A LAST MINUTE SERVICE THAT IS LESS THAN THREE DAYS UNTIL YOUR NEEDS, your cancellation date will be marked as that same day that you confirm your booking.  You have that same day to confirm your schedule and make any changes that you may need. From your confirmation of booking through the first scheduled appointment, there will be a 20% fee for any changes or cancellations to your schedule.  If a cancellation/change is made to your schedule during your services, there will be a 50% cancellation fee. If you cancel/make a change to your schedule on the same day of your scheduled needs, payment will be due for the day. 

• If you are a new client and are scheduling a meet and greet with your sitter AFTER the posted cancellation date in your schedule reference, if the meet and greet does not go well and your sitter is not a good fit, you can cancel services with no fees. 

• For snow/inclement weather, your sitter may request alternative timing to travel around storm times, OR we may offer an additional sitters’ help who may have a better vehicle equipped to drive in inclement weather.  If this is offered to you and you wish to cancel, whether due to having a neighbor help, or if you plan to come home, there will be a cancellation fee. If we are unable to make a scheduled appointment due to inclement weather and have to cancel on our end, there would be no associated cancellation fees. Your assigned sitter would always communicate to you any alternative plans if inclement weather is affecting scheduled visits. We highly suggest listing someone on your emergency contacts that is close by that may be able to help in the event a sitter can not make it to your home due to inclement weather! 

• YOU MUST SEND AN EMAIL TO TALSPETSCO@GMAIL.COM TO OFFICIALLY CANCEL YOUR SERVICES.  You may let your personal sitter know, but to officially cancel and avoid fees, we need your word.  The cancellation time will be recorded based upon when we receive the email, NOT when you let your sitter know.